Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Benmore Gardens SC | COUNTRY | South Africa |
| TIME / DATE | 09:27 Mon 23 Jan | PERSON RESPONSIBLE | Checkout cashier |
| CUSTOMER | Patrick1 | View all reports by user |
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| PROBLEM | Hygiene |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | Why isn't basic hygiene part of training? |
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| I was buying groceries on Sunday morning Jan 22 at PnP Benmore Gardens, when I got to the checkout the cashier was sitting there with his finger up his nose. I asked him whether he knew anything about basic hygiene, he said that he did. So I asked him why he was picking his nose while handling other people's groceries, he responded with a blank stare. If a health inspector saw this behaviour in Europe he'd probably shut the place down. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 10:27:39 | Tue 24 Jan 12 |
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Hello Patrick1, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your conerns. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000366618. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 10:53:25 | Tue 24 Jan 12 |
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Hello Patrick1, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000366618 |
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| CUSTOMER'S FEEDBACK | Patrick1 | Time and Date | 16:15:31 | Wed 25 Jan 12 |
| Quite Impressed: Thanks to Nomsa Manana (Customer Affairs Manager - GP and FS) and also to the store manager at Benmore Gardens who both responded to me within 24 hours. It was explained to me that the checkout staff at this store are outsourced to another company and the matter is being taken up with them at the highest level. | |||
Relevant content (Last 5 Hygiene Problems)
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