Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Alberton, Redruth Shoppi... | COUNTRY | South Africa |
| TIME / DATE | 13:48 Mon 9 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Preshan7 | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | VERY DISAPPOINTED CUSTOMER |
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I I have purchased a remote control car for my son in December 2011 which I gave him for his birthday on the 30th of December 2011. When I opened the packaging I found that the car was not working. Today the 09 January 2012 I approached Pick n Pay Redruth to get a swap out for a working toy. I spoke to the manager who told me I had to have a reciept that i did not take from the teller the day of purcase. Do I really need a reciept for you guys to exchange the **** products you supply. I am truly disgusted with the reponse i got. Pick n Pay custmer service is pathetic, can't they check the stock number and check. R499.00 is not 499 cents |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 09:20:17 | Tue 10 Jan 12 |
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Hello Preshan7, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns and ensure that they are resolved to your satisfaction. We value as a Pick n Pay customer and are committed to improve your satisfaction. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000356930. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 07:09:08 | Thu 12 Jan 12 |
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Hello Preshan7, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kindest regards Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 800035630 |
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| CUSTOMER'S FEEDBACK | Preshan7 | Time and Date | 11:54:29 | Wed 11 Jan 12 |
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Over the Moon:
I just want to thank Dawie Ferreira from Pick n Pay Redruth for going out of his way to help me, Dawie offered to return my money or replace a item that was not purchased at his store. The Store I purchased the item from is Pick n Pay Newmarket Park at the Lemon Tree Shopping Mall and they refuse to help me. There are very few out there that have the heart that you do. I am very grateful and honestly can not think of words to thank you. |
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(( • )) Supplier's response |
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