Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Westwood | COUNTRY | South Africa |
| TIME / DATE | 13:56 Fri 6 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | mramulu | View all reports by user |
 2
 0
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | Unhelpful Disinterested Staff at Pick n Pay |
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| Pick n Pay has advetised the Mary Poppins DVD going at R100. When I went into the Westwood branch today to find the DVD I came across a big container sized basket into which all their DVD's are tossed into which makes it impossible to find any DVD that you are specifically looking for. I queried this with one of their staff and he replied that this is how they are displayed and I would just have to dig up and look through this huge basket until I find what I am looking for. Upon receiving this reply I lost all hope of finding the DVD I was looking for. I left the shop and then thought I should at least leave a message with the manager that if they found the DVD they should call me. I still have received no call | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 08:42:03 | Sat 7 Jan 12 |
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Hello mramulu, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000355498. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 08:45:11 | Sat 7 Jan 12 |
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Hello mramulu, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000355498. |
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| CUSTOMER'S FEEDBACK | mramulu | Time and Date | 08:16:39 | Mon 9 Jan 12 |
| Quite Impressed: I received a call on Saturday from a manager who said he would contact other branches to find the DVD I am looking for . I appreciated the gesture and await response from Pick n Pay. | |||
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