Pick 'n Pay Conversion

SUPPLIER	Pick 'n Pay	INDUSTRY	Retail
BRANCH / AREA	BOKSBURG HYPER	COUNTRY	South Africa
TIME / DATE	15:03 Fri 6 Jan	PERSON RESPONSIBLE	VICTOR MANGENA
CUSTOMER	swanniep	View all reports by user	1 2
PROBLEM	UNFRIENDLY SERVICE	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 6 Jan
HEADLINE	UNFRIENDLY CASHIER
CASHIER VERY DULL AND UNFRIENDLY. SEEMS TO BE A TREND IN THIS BRANCH Add a new Pick 'n Pay Report Inappropriate report?
SUPPLIER'S RESPONSE	Pick 'n Pay	Time and Date	08:06:38 \| Mon 9 Jan 12
Hello swanniep, Thank you for your communication about the bad service you had whilst in the store. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000356007.
UPDATED RESPONSE	Pick 'n Pay	Time and Date	08:07:55 \| Mon 9 Jan 12
Hello swanniep, Thank you for your communication about the bad service you had whilst in the store. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000356007.
CUSTOMER'S FEEDBACK	swanniep	Time and Date	13:06:42 \| Sat 14 Jan 12
Indifferent: MANAGER CONTACTED ME. HE WILL FOLLOW UP.