Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | N1 City Mall | COUNTRY | South Africa |
| TIME / DATE | 11:46 Thu 29 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | TheaW | View all reports by user |
 1
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| PROBLEM | Long Queues |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Unacceptable waiting time in queues |
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Went to PnP yesterday and today and feel that queues are not managed correctly. A lot of people left store because of length of queues. No manager on ground visible to speak to. Express queue was NOT express. Feel that PnP can employ more staff or train them better over this period. |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 11:11:09 | Fri 30 Dec 11 |
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Hello TheaW, Thank you for this communication about the long queues. Your comments have been brought to the attention of the senior management who will be in contact with you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000351793. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 11:12:09 | Fri 30 Dec 11 |
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Hello TheaW, Thank you for this communication about the long queues. Your comments have been brought to the attention of the senior management who will be in contact with you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000351793. |
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| CUSTOMER'S FEEDBACK | TheaW | Time and Date | 09:35:54 | Tue 3 Jan 12 |
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Quite Impressed:
Personal phone call from regional manager. Don't normally complain about service. Well done. |
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Relevant content (Last 5 Long Queues Problems)
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(( • )) Updated response | ||
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(( • )) Supplier's response | ||
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(( • )) Updated response |
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