Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Douglasdale | COUNTRY | South Africa |
| TIME / DATE | 16:12 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | CJONKER101 | View all reports by user |
 1
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| PROBLEM | Hygiene |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Squeezed carrot Juice is Gue |
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| I have been shopping at douglasdale pick n pay for the last 15 years of my life and the 'new staff' have no idea about customer satisfaction. If you didn't know it is important in your industry!! I purchased a carrot juice and opened it 2 days later and it was carbonated thickened gue that smelled horiffic. I returned it to pick n pay however without my slip(who ever keeps their grocery slips) with its barcode and date on a sticker on the bottle and they did not want to scan the product to see it was indeed purchased from their store. They told me sorry there is nothing we can do!! I told them all i want is a another carrot juice in replace as previously i have returned an item without a slip and the gentleman owners simply exchanged the product and sent me on my way smiling. This is NOT THE CASE ANYMORE! There is a new foreign management that is extremely unhelpful and could hardly understand me. I am highly dissapointed as it has been my local store for many years! I live in Chobe Sands less than 1km for the store and I WILL NO LONGER support that pick n pay.There are many people in the area that will hear about this all over a carrot juice.Thank u Pick n Pay douglasdale! | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 09:27:05 | Thu 19 Jan 12 |
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Hello CJONKER101, Thank you for this communication about the carrots juice. Your comments have been brought to the attention of senior management responsible for the carrots juice, who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me at my email address, using the reference number below. We value you as a Pick 'n Pay customer and are committed to improving our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000363230. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 09:07:41 | Tue 31 Jan 12 |
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Hello CJONKER101, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay We value you as a Pick 'n Pay customer and are committed to improving our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000363230. |
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| CUSTOMER'S FEEDBACK | CJONKER101 | Time and Date | 16:02:06 | Mon 30 Jan 12 |
| Quite Impressed: I was contacted by headoffice and the store. I was offered another carrot juice and informed the issue will be taken up with the relevant manager. It should not take hello peter to get things resolved however Pick N Pay care for their brand and all franchises should take note of this. | |||
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