Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Faerie Glen | COUNTRY | South Africa |
| TIME / DATE | 17:13 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | unsatisfied me | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Sat 14 Jan | ||
| HEADLINE | Rotten chicken and mince meat |
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I bought a pack of thighs and drumsticks and also lean beef mince on Saturday 14 Jan. When I got home I realised the chicken smelled a bit funny. It was very off, parts of the meat were turning green! I later divided up the mince meat into portions and realised the mince also smelled off. I've bought from this Pick n' Pay before and also had funny smelling meat. I will never buy fresh meat from the Pick 'n Pay again! |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 08:45:32 | Wed 18 Jan 12 |
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Hello unsatisfied me, Thank you for this communication about the chicken and mine meat. Your comments have been brought to the attention of senior management responsible for the chicken and mince meat, who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me at my email address, using the reference number below. We value you as a Pick 'n Pay customer and are committed to improving our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000362362. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 08:49:36 | Wed 18 Jan 12 |
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Hello unsatisfied me, Thank you for this communication about the chicken and mine meat. Your comments have been brought to the attention of senior management responsible for the chicken and mince meat, who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me at my email address, using the reference number below. We value you as a Pick 'n Pay customer and are committed to improving our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000362362. |
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| CUSTOMER'S FEEDBACK | unsatisfied me | Time and Date | 13:58:06 | Fri 20 Jan 12 |
| Quite Impressed: The response from Pick 'n Pay was prompt and polite | |||
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