Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Vanderbijlpark | COUNTRY | South Africa |
| TIME / DATE | 16:42 Thu 19 Jan | PERSON RESPONSIBLE | COrnel |
| CUSTOMER | Ly07nn | View all reports by user |
 4
 0
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | RIPOFF! |
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On 17/01/2012 I was pleasantly surprised to learn that the 'small' PnP makes platters. Having looked a the ready-made platters that comes from the central kitchen, I expected to pay ?R250 for a meat snack platter and ?R150 for sandwich platter. When Cornel showed me their 'menu' ( 4 photo's with fine print pricing on an A4 in a plastic sleeve) I asked her to confirm: "So it will be R250 for a meat platter and R150 for the sandwiches?" to which she replied "ja mevrou". When I picked up the platter I was appalled to learn that the sandwich platter was also R250!!! She was adamant and showed me that was the price printed on the photo - unfortunately the pricing is printed over a dark spot on the photo and it is very difficult to see it clearly!! My question is: HOW DO YOU JUSTIFY PAYING THE SAME PRICE FOR A PLATE OF SANDWICHES (WITH PROCESSED CHEESE) AS FOR A PLATE OF MEAT SNACKS??? Surely that can not possibly be right.... |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 10:54:13 | Fri 20 Jan 12 |
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Hello Ly07nn, Thank you for your communication about pricing. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000364330. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 10:56:09 | Fri 20 Jan 12 |
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Hello Ly07nn, Thank you for your communication about pricing. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000364330. |
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| CUSTOMER'S FEEDBACK | Ly07nn | Time and Date | 11:04:02 | Tue 31 Jan 12 |
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Over the Moon:
Marilana from the store very kindly contacted me: apologised and offered a refund of the disputed R100. When going into the store I saw Cornel herself - we cleared the air and I know the store is looking at the pricing for the platters. Cornel even offered me a bunch of flowers and a bottle of wine!! I walked out a very happy and still loyal customer - one who will promote the store, staff and service!! BAIE DANKIE Cornel, Marilana and Johan. |
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Relevant content (Last 5 Pricing / Barcodes Problems)
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