Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | southern centre fichardt... | COUNTRY | South Africa |
| TIME / DATE | 19:47 Sun 8 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | bianca x | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Sun 8 Jan | ||
| HEADLINE | Ridicules! |
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| My son got a blowup swimming pool for Christmas. When we returned from holiday we blew the pool up to find it deflated the next morning. It obviously has defect. I went to exchange the swimming pool for another one with the till slip. At pick n Pay customer service a rude lady by the name Pabello phoned management and management replied that I can go on floor and buy a puncture patch to fix the pool myself they won't exchange the pool. The pool hasn't been used and is faulty. I would very much like to know is this Pick n Pay's policy that if you buy something faulty from their store it's tuff cookies and you will have to fix it yourself???? Redicules! | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 13:25:44 | Mon 9 Jan 12 |
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Hello bianca x, Thank you for this communication about the damaged swimming pool. Your comments have been brought to the attention of senior management who will be in contact with you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000356419 |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 13:27:20 | Mon 9 Jan 12 |
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Hello bianca x, Thank you for this communication about the damaged swimming pool. Your comments have been brought to the attention of senior management who will be in contact with you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000356419 |
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| CUSTOMER'S FEEDBACK | bianca x | Time and Date | 20:03:43 | Fri 13 Jan 12 |
| Over the Moon: Thank you Mr F Oosthuizen from Pick n Pay for superb, competent and professional assistance! Returned the pool with no hassles. | |||
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