Pick 'n Pay Conversion

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SUPPLIER	Pick 'n Pay	INDUSTRY	Retail
BRANCH / AREA	MALMESBURY	COUNTRY	South Africa
TIME / DATE	19:42 Mon 30 Jan	PERSON RESPONSIBLE	manageress
CUSTOMER	Mooimolly	View all reports by user	1 0
PROBLEM	Refund of clothes retu...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 23 Jan
HEADLINE	Returns policy
I bought a top a the local Pick & Pay Clothing Store and paid with my debit card. I returned the top the next day and wanted credit for it. The lady ask for my Credit Card to pay the amount back. On my question what if I did not have a credit card she told me to take a voucher then and spend it at the Pick & Pay grocery store or at the Pick & Pay clothing store at a later stage. I feel they bully you to spend the money only at Pick & Pay. I wanted my money back to spend at a different clothing store. If that is the return policy I will not buy clothes there anymore. The amount was R70,00. Add a new Pick 'n Pay Report Inappropriate report?
SUPPLIER'S RESPONSE	Pick 'n Pay	Time and Date	10:01:16 \| Tue 31 Jan 12
Hello Mooimolly, Thank you for your communication about the return policy. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000374480.
UPDATED RESPONSE	Pick 'n Pay	Time and Date	10:02:37 \| Tue 31 Jan 12
Hello Mooimolly, Thank you for your communication about the return policy. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000374480.
CUSTOMER'S FEEDBACK	Mooimolly	Time and Date	17:58:33 \| Thu 2 Feb 12
Quite Impressed: Pick n Pay responded the next day and apologized for bad staff training. Case closed.