Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Birchleigh | COUNTRY | South Africa |
| TIME / DATE | 08:48 Wed 28 Dec | PERSON RESPONSIBLE | Jakes |
| CUSTOMER | derekmic | View all reports by user |
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Tue 27 Dec | ||
| HEADLINE | PRICE YOU SEE ISNT THE PRICE YOU PAY |
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| On the 27/12/2011 i saw on the bulk lamb packs the pricing of R59.99/kg , as the meat was not cut nicely i asked the butcher if he could cut up some to my likeing and check if the price was correct which he confirmed it was - to my shock the price had jumped up to R83 odd per kg when i pointed out that the pricing was R59.99 i was told that prices had gone up but they weren't informed - i asked them to check on this as NOWHERE did it show that prices had increased and the lamb packs were marked at R59.99/kg while the " manager " went to phone Jakes about this the woman who packed my meat went and removed the packs on the shelf - I was told Jakes said nothing he can do special had ended Saturday the 24/12/2011- i went to front desk and they phoned him he told me when i said i would be taking this further " you can complain to head office doesn't matter they will just come back to me " - Then i get asked by the woman who packed the meat " DO YOU WANT IT OR NOT " if this is the way they want to treat me as a customer they can shove their center , | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 15:48:10 | Thu 29 Dec 11 |
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Hello derekmic, Thank you for your communication about pricing. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000351504. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 15:49:29 | Thu 29 Dec 11 |
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Hello derekmic, Thank you for your communication about pricing. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000351504. |
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| CUSTOMER'S FEEDBACK | derekmic | Time and Date | 15:03:52 | Fri 30 Dec 11 |
| Over the Moon: Within 24 hrs i had a phone call from pick n pay apologising and went to see store manager today who was most apologetic even got staff to come apologise - was very impressed when the staff asked me to please come back as i was a valued customer - plus i got my lamb-pack - all in all i can definitely say i will be back shopping here - thank you to everyone who took the effort to respond and assist | |||
Relevant content (Last 5 Pricing / Barcodes Problems)
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