Pick 'n Pay Conversion

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SUPPLIER	Pick 'n Pay	INDUSTRY	Retail
BRANCH / AREA	Wynberg	COUNTRY	South Africa
TIME / DATE	21:35 Tue 10 Jan	PERSON RESPONSIBLE	Cashiers
CUSTOMER	spider0987	View all reports by user	1 1
PROBLEM	Queues	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 10 Jan
HEADLINE	Pick 'n Wait
I have been to the Wynberg Pick 'n Pay on two occasions, I have waited prior to today on the normal tills and then today on the "Express counter". To pay for goods on both occasions it has taken about 20 minutes+. There is a severe lack of staff at this branch to cater for the customer volumes. Also, why is it that the "management counter" directly faces the customer tills, yet management do nothing to resolve the situation. I even asked one of them why, there was only one person on the express counter, yet there are 10+ customers lining up to pay. I would have thought this would have been a flagship store being less than 5kms from the PNP head office. I certainly wont go back. Add a new Pick 'n Pay Report Inappropriate report?
SUPPLIER'S RESPONSE	Pick 'n Pay	Time and Date	14:21:10 \| Wed 11 Jan 12
Hello spider0987, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improver our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000358234.
UPDATED RESPONSE	Pick 'n Pay	Time and Date	14:29:18 \| Wed 11 Jan 12
Hello spider0987, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improver our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000358234.
CUSTOMER'S FEEDBACK	spider0987	Time and Date	20:55:35 \| Wed 18 Jan 12
Quite Impressed: Thank you for addressing my concerns: I received a call from the store manager and she assured me that they were addressing the staff shortage issue. I will visit the store sometime in the future, and I hope that things have changed.