Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Milnerton, Sable Square | COUNTRY | South Africa |
| TIME / DATE | 13:27 Thu 5 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | rittellus | View all reports by user |
 1
 0
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | Overpriced goods has no price tag |
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| Everytime some of the fruit or vegetables' prices are really high, they do not display the price. So if you for example want to buy an avo... you assume that its more or less the normal price when in fact its more then double the price. When you get to the till they swipe it and it goes through on your bill. Its too much effort and time to remove it from your goods list so you just let it be and pay for it and that is how they catch you and make illegal money of you. This has happened quite a few times to me at this particular Pnp. According to the Consumer Act they have to display the price of all goods that are displayed. | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 10:27:38 | Fri 6 Jan 12 |
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Hello rittellus, Thank you for your communication about pricing. Your comments have been brought to the attention of the senior management responsible who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. Please keep in touch with me using my email address and your reference number below. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000355043. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 14:34:09 | Mon 16 Jan 12 |
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Hello rittellus, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000355043. |
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| CUSTOMER'S FEEDBACK | rittellus | Time and Date | 14:10:57 | Mon 16 Jan 12 |
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Quite Impressed:
I was contacted and the the issue has been taken up with the management of the relevant PnP branch. Thanks! |
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