Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Clearwater Mall | COUNTRY | South Africa |
| TIME / DATE | 13:02 Fri 6 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | rstins | View all reports by user |
 1
 5
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 2 Jan | ||
| HEADLINE | Not Impressed |
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We went to Pick n Pay to do shopping for the week. we took a box of peaches and still thought that it was not bad for R 28 because the box was filled. No where on the box did it indicate the volume and since it was the only box left I could not pick up that there was a difference.When we paid one of the floor managers walked passed and noticed the peaches and took the box and said "I cannot give that to you theres too many peaches and I dont know how it got so full" He was not even polite about the matter and made us feel like criminals!!they should go back and check their cameras they will see we found the box full. The floor manager should check these things before being rude to customers He could been more polite about i |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 09:13:06 | Mon 9 Jan 12 |
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Hello rstins, Thank you for taking the time to write to us, regarding the bad service you had whilst in the store. We apologize for the inconvenience caused. I have forwarded your comments to the senior management who will be in contact with you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. We value you as Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000356055. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 14:52:12 | Wed 11 Jan 12 |
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Hello rstins, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Kindest regards Mmapula Sebati Customer Care msebati@pnp.co.za Pick 'n Pay Customer Relations reference number 8000356055. |
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| CUSTOMER'S FEEDBACK | rstins | Time and Date | 07:07:47 | Wed 11 Jan 12 |
| Quite Impressed: The Manager from Pick n Pay was in touch not long after the complaint | |||
Relevant content (Last 5 Bad Attitude Problems)
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08:29:26 Fri 25 May 12
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08:26:54 Fri 25 May 12
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