Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Sunward Park | COUNTRY | South Africa |
| TIME / DATE | 12:36 Mon 6 Feb | PERSON RESPONSIBLE | Management |
| CUSTOMER | tstat | View all reports by user |
 3
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| PROBLEM | Service |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Never improving service |
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I have lived in Sunward Park for almost 6 years, so obviously you would want to support your local supermarket . I have visited the supermarket numerous times hoping this time will be better and everytime the experience is worse than the previous one.The service and people at the Sunward Park PnP just never improves. And its not just at the tills, the staff at the bakery section are just plain rude. Standing in the queue is quite traumatic and it takes longer to purchase 5 items than it does to purchase a trolley load at another supermarket. There are 'never' enough tills open, especially at lunch times when its busy and people are in a hurry. And almost every visit I have made, there seems to be a problem at the till and when staff try to reach a Super, it takes ages as the buzzer's are never working. Then he/she will finally saunter over and without even acknowledging you or even apologising for the delay proceeds to have a chat with the staff while you are just left standing there. Today was the last straw, I will definitely not ever go back to that PnP. This is clearly a Management issue, as PnP Elspark are tops and your service is great!!! Keep it up! |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 07:25:56 | Wed 8 Feb 12 |
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Hello tstat, Thank your for this communication about the bad service you had whilst in the store. Your comments have been brought to the attention of the senior management who will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383033. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 07:27:12 | Wed 8 Feb 12 |
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Hello tstat, Thank your for this communication about the bad service you had whilst in the store. Your comments have been brought to the attention of the senior management who will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati msebati@pnp.co.za Customer Care Pick n Pay Customer Relations reference number 8000383033. |
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| CUSTOMER'S FEEDBACK | tstat | Time and Date | 12:45:43 | Wed 8 Feb 12 |
| Quite Impressed: The Store manager, Francois called me today (8.2.12) acknowledging my complaint and promised to look into it. Thank you, its nice to know we are being heard. | |||
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