Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | The Gardens | COUNTRY | South Africa |
| TIME / DATE | 11:06 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | yvonnedupreez123 | View all reports by user |
 1
 0
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Incorrect Pricing on the shelves of Pick n Pay PE. |
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| I went to Pick n Pay to purchase a PVR Remote the price shows R199, but scanned R249. After picking it up I went back to the cashier explaining that their pricing was incorrect. I guess she went to the Manager who told her that he can't give it to me at that price "sorry". According to my knowledge - the price that's on the shelve is the price you pay??? This all happened on the 10th Jan 2012, when I went there today (17/01/12) the price was still showing R199??? If he was so persistant not to give it to me at R199, why didn't he change the price on the shelve immediately??? | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 11:42:40 | Tue 17 Jan 12 |
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Hello yvonnedupreez123, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000361841. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 11:02:59 | Fri 20 Jan 12 |
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Hello yvonnedupreez123, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000361841. |
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| CUSTOMER'S FEEDBACK | yvonnedupreez123 | Time and Date | 17:21:38 | Thu 19 Jan 12 |
| Quite Impressed: After my conversation with Dean, I went back to Pick n Pay with the original packaging and slip. He explained that the person responsible did'nt check the barcode and that they are willing to refund me the R50. | |||
Relevant content (Last 5 Pricing / Barcodes Problems)
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