Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Hayfields | COUNTRY | South Africa |
| TIME / DATE | 15:38 Tue 20 Dec | PERSON RESPONSIBLE | N/a |
| CUSTOMER | lochness | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | Double Charge for products on Cheque Card |
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I recently purchased a few small items and PnP Hayfields and then request a cash back for R300.00. The total amount was R321.65. This was on the 12 Dec 2011. On my bank acocunt statement the amount reflects. Then the amount of R21.70 reflects and then the amount marked as CASHB for R300.00 reflects. It appears that I have been debited for the same purchases twice however the R21.70 has been rouded from R21.65. I have called the call centre, I have left messages and I have spoken to customer care. It is now the 20th and nobody has gotten back to me. I would like a detailed account of how this can happen and I want my money back. |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 10:16:37 | Thu 22 Dec 11 |
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Hello lochness, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to talk about these issues and to ensure that they are addressef and resolved to your satisfaction. We value you as a Pick n Pay customer and are committwed to improvew our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000347462. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 10:36:00 | Thu 22 Dec 11 |
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Hello lochness, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000347462. |
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| CUSTOMER'S FEEDBACK | lochness | Time and Date | 08:56:14 | Fri 23 Dec 11 |
| Quite Impressed: Thanks to Nolan and his team at Pick n Pay I have had this resolved. Nolan contacted me, and checked my transactions and followed up timeously. Even though the mistake was mine, they were courteous and understanding. | |||
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