Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Brightwater Commons | COUNTRY | South Africa |
| TIME / DATE | 11:11 Sat 31 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Glynis123 | View all reports by user |
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Sat 31 Dec | ||
| HEADLINE | Deceptive pricing |
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The shelf with "just Juice " only had a price for the Mango Orange flavour . This was put at R29.99. There was no Mango Orange at the shelf and no pricing for the other flavours. I picked up some of the grenadilla-peach flavour expecting this to be same price as the Mango-orange (as there was no separate price tag). At the till this rang up at R41. I objected. The supervisor agreed that there was no price for anything except mango-orange and there was no mango-orange. However as the barcode was different there was nothing she could do. In my opinion this is deliberately deceptive and is designed to fool customers. I will not be shopping there again. |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 15:42:46 | Tue 3 Jan 12 |
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Hello Glynis123, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000353275. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 11:34:31 | Tue 10 Jan 12 |
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Hello Glynis123, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000353275 |
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| CUSTOMER'S FEEDBACK | Glynis123 | Time and Date | 10:29:50 | Tue 10 Jan 12 |
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Quite Impressed:
Was contacted by the manager who apologised for the problem. I am happy with his reaction. |
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Relevant content (Last 5 Pricing / Barcodes Problems)
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