Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | polokwane | COUNTRY | South Africa |
| TIME / DATE | 13:17 Thu 5 Jan | PERSON RESPONSIBLE | cashier |
| CUSTOMER | oliphant | View all reports by user |
 3
 7
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | bad customer service ever |
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| THOBELA, on the 31/12/2011 i went for shopping at p'np(polokwane) the store was very busy and the Qs were very long and as i was just about to pay the cashier to me that her till doesnt take debit cards,hooo what a suprise, after standing on the Q for so long,i then asked the cashier that why didnt you put a notice?do you mean i must use the other till and stand on the Q again?the cashier start to give me an attitude.i think one will have to refrain from shopping at p'np to avoid further dissapointment and bad treatment.A cashier was at till no.18 at around 15h30 | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 10:15:30 | Fri 6 Jan 12 |
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Hello oliphant, Thank you for taking the time to write to us, regarding the bad service you had whilst in the store. Your comments have been brought to the attention of senior management who will contact you shortly to talk about these issues and to ensure that they are addressed and resolved to your satisfaction. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000355019. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 10:07:15 | Tue 10 Jan 12 |
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Hello oliphant, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000355019. |
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| CUSTOMER'S FEEDBACK | oliphant | Time and Date | 15:44:15 | Mon 9 Jan 12 |
| Quite Impressed: quite impressed Vusi Mashele assistance General manager phoned me a day after posting a complain and told me gore he will make sure that some like this will never happen again. Mr Mashele thanks for everything it shows gore you lead by example.Big up!!!!! | |||
Relevant content (Last 5 Bad Attitude Problems)
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08:26:54 Fri 25 May 12
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