Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | All | COUNTRY | South Africa |
| TIME / DATE | 14:27 Wed 4 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | tichan1 | View all reports by user |
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| PROBLEM | Customer service |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Bad customer service |
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The concept of customers packing their own items in the express till is absolutely ludracis. You only have a few items and the teller will wait for you to pack your own items before calling the next customer, so why not pack the items for you. I spend a lot of money with Pick n Pay and for those days I top up veges, I use the expres till, only to be constanstly met with the attitude and smirk from the teller that management has told them to tell customers to pack items for themselves. What sort of customer service is that. Also, it seems that the staff members are not properly trained. Incident, after incident, the tellers are discussing their personal business with the packing ladies. I am black and can understand what they are saying. They don't care. If they are not complaining about how they are overworked, they are complaining about something else. This has to stop. I think that they should greet and get on with their work, instead of chatting about their personal affairs. It happens all the time. TRAINING, TRAINING TRAINING. |
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| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 13:57:17 | Thu 5 Jan 12 |
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Hello tichan1, Thank you for your comments. A Senior Pick n Pay Manager who will be in contact with you shortly to address your concerns. We value as a Pick n Pay customer and are committed to improve are service levels continually Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000354621. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 07:56:20 | Tue 10 Jan 12 |
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Hello tichan1, We really appreciate this feedback and hope you have many happy return visits to our stores. Please keep in touch with me if there is anything I can do for you or any way we can make for a pleasant shopping experience for you at Pick 'n Pay. We value you as a Pick 'n Pay customer and are committed to improve continually our service levels. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000354621. |
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| CUSTOMER'S FEEDBACK | tichan1 | Time and Date | 13:10:02 | Mon 9 Jan 12 |
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Quite Impressed:
I have had 2 calls from Pick n pay, one of them being from the regional. It was handled very proffessionally and they gave me the information of the way forward. Customer service like this is really appreciated. Thank you so much. |
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