Pick 'n Pay Conversion

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SUPPLIER	Pick 'n Pay	INDUSTRY	Retail
BRANCH / AREA	Trade Route Mall (Lenasia)	COUNTRY	South Africa
TIME / DATE	17:08 Tue 17 Jan	PERSON RESPONSIBLE
CUSTOMER	Banuchie	View all reports by user	3 5
PROBLEM	Long Ques At Cashiers	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 17 Jan
HEADLINE	Always Long Queue's
Pick n Pay Lenasia Trade Route Mall Always has long Que's and No Distinction between Baskets and Trolleys. Whether you have 1 Item, 10 Items or 50 Items. You can pay at any Cashier Despite the busy level of trade, Most of the time there are never enough cashiers and Packers Relevant to the amount of trade in the store. It Seems As Management Does Not Care how long People Stand In A Que to Pay For Their Items. Add a new Pick 'n Pay Report Inappropriate report?
SUPPLIER'S RESPONSE	Pick 'n Pay	Time and Date	08:29:03 \| Wed 18 Jan 12
Hello Banuchie, Thank you for your communication about long queues in the store. We apologize for the inconvenience caused. Your comments have been brought to the attention of senior management who will be in contact with you shortly to address your concerns and to ensure that they are resolved to your satisfaction. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000362345.
UPDATED RESPONSE	Pick 'n Pay	Time and Date	08:29:58 \| Wed 18 Jan 12
Hello Banuchie, Thank you for your communication about long queues in the store. We apologize for the inconvenience caused. Your comments have been brought to the attention of senior management who will be in contact with you shortly to address your concerns and to ensure that they are resolved to your satisfaction. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000362345.
CUSTOMER'S FEEDBACK	Banuchie	Time and Date	15:50:21 \| Fri 20 Jan 12
Over the Moon: The Assistant Manager Called Me, I stand For Correction But If My Memory Serves Me Correct His Name Was Tebogo. He Handled The Call In A Very Polite And Professional Manner, He Assured me More staff were Hired As The Store Has Been Busyier. At The Same Time Assisting me with The Other Problem I have At the store of certain stocks not been available For Weeks On End. He Assured me he could get the stocks within 24 Hours And Gladly Offered He's assistance Wherever Needed. Overall Very Impressed.