Pick 'n Pay Conversion
 SUPPLIER |
Pick 'n Pay |
 INDUSTRY |
Retail |
| BRANCH / AREA | Ladysmith | COUNTRY | South Africa |
| TIME / DATE | 13:14 Sun 22 Jan | PERSON RESPONSIBLE | Store |
| CUSTOMER | Grumpy01 | View all reports by user |
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| PROBLEM | Hygiene |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | A very dirty store!!! |
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| Pick and Pay in Ladysmith is an extremely filthy store. I cannot believe that a store that was once beautifully clean and a pleasure to shop in has become a nightmare. It is not just the filthy floors I am talking about either! Making a trip to the milk-isle is equally bad. The milk and yoghurt is fifthly on the outside and dripping. At first I thought that the store was in such a state due to the holiday traffic, but the holiday is something of the past and they have not managed to pick things up! | |||
| SUPPLIER'S RESPONSE | Pick 'n Pay | Time and Date | 08:41:44 | Tue 24 Jan 12 |
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Hello Grumpy01, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000366378. |
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| UPDATED RESPONSE | Pick 'n Pay | Time and Date | 08:46:55 | Tue 24 Jan 12 |
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Hello Grumpy01, Thank you for your comments. A Senior Pick n Pay Manager will be in contact with you shortly to address your concerns. We value you as a Pick n Pay customer and are committed to improve our service levels continually. Yours sincerely Mmapula Sebati Customer Care msebati@pnp.co.za Pick n Pay Customer Relations reference number 8000366378. |
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| CUSTOMER'S FEEDBACK | Grumpy01 | Time and Date | 09:37:53 | Tue 24 Jan 12 |
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Quite Impressed:
I am very pleased to say that I received a friendly phone call from the new store manager. He appreciates the fact that I showed him where they can improve their store and even requested to meet with me. I am quite surprised. This is the first time a store manager from Ladysmith Pick ‘n Pay has contacted me. Thank You. I am looking forward to your improvements! |
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