PG Glass Complaint
 SUPPLIER |
PG Glass |
 INDUSTRY |
Motor |
| BRANCH / AREA | DURBAN | COUNTRY | South Africa |
| TIME / DATE | 17:01 Thu 16 Feb | PERSON RESPONSIBLE | ARNIN |
| CUSTOMER | maryzn | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 16 Feb | ||
| HEADLINE | ZERO CUSTOMER SERVICE FROM ARNIN |
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I CALLED PG GLASS RE A REPLACEMENT WINDSCREEN FOR MY VEHICLE. ANIN TOOK THE VEHICLE & INSURANCE DETAILS & SAID HE WOULD GET BACK TO ME. THE INSURANCE THEN PHONED TO SAY THAT THE CLAIM WAS APPROVED... STILL NO CALL FROM ANIN. PHONED THE NEXT DAY & HE TOLD ME THE SUPPLIERS WERE OFFLINE ( ****1) & HE WOULD GET BACK TO ME... NEVER DID. I CALLED THE NEXT DAY & HE SAID THERE WAS NO STOCK BUT HE WOULD ORDER ONE ( ****2) I CALLED THE NEXT DAY & HE SAID THE EARLIEST HE WOULD GET IT WOULD BE THE FOLLOWING TUESDAY( ****3) I THEN GOT HOLD OF THE MANAGER LOGAN , WHO NOT ONLY GOT THE WINDSCREEN HE ALSO HAD IT FITTED THE NEXT DAY. WENT TO PAY & ANIN TOOK MY CARD & CHARGED ME R1402 EXCESS INSTEAD OF R1042. BOTH LOGAN & ANIN SAID THEY WOULD SORT OUT ON THE MONDAY AS THEY COULD NOT DO A REFUND.... ( EVEN THOUGH IT WAS THEIR MISTAKE ( ANINS) CALLED A WEEK LATER RE MY REFUND... ANIN SAID HE WILL GET BACK TO ME. ****5. STILL WAITING AFTER 2 WEEKS. !!!HE IS USELESS!!!!!! |
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