PG Glass Complaint
 SUPPLIER |
PG Glass |
 INDUSTRY |
Motor |
| BRANCH / AREA | Springsgate | COUNTRY | South Africa |
| TIME / DATE | 18:46 Fri 25 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | Liezl Balfour | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Thu 24 Nov | ||
| HEADLINE | Unprofessional behaviour & service |
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| On Thursday, 2011/11/24 I took my vehicle to the Springsgate branch of PG Glass to have a chip repaired on my windscreen. After parking my car in the repair area, they told me that I needed to open my car's bonnet so that they can connect their drill to my car's battery. I told them that I am not prepared to do that due to the risk of damage to my car's electronics. I asked why they did not use the drill's battery and they told me that it was not working. They then got an employee's car in to connect it to his battery.The whole process was very disorganised and painfully slow. The repairman placed the tollbox ( which has VERY sharp edges) on an unsteady stand of some sort. I asked him to be careful because it placed too close to my car and could scratch the paint. He then proceeded to move it even closer bumping it into the left hand fender of my car. Thankfully there is no serious damage. If I hadn't been there who knows what they would have done to my car???? I left the shop immediately without having the repair done. I will rather have it done by another professional company. I will most definitely NOT use PG again. | |||
| SUPPLIER'S RESPONSE | PG Glass | Time and Date | 12:47:48 | Thu 29 Dec 11 |
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Hello Liezl Balfour, Our sincere apologies for the service received. I hope that this matter has been resolved to your satisfaction. Thank you for reporting this service error and in return assisting PG Glass to improve our Service. May you have a blessed New Year. Kind Regards Monique Maree PG Glass Head Office |
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