PG Glass Conversion
 SUPPLIER |
PG Glass |
 INDUSTRY |
Motor |
| BRANCH / AREA | Jhb CBD | COUNTRY | South Africa |
| TIME / DATE | 08:52 Tue 10 Jan | PERSON RESPONSIBLE | John |
| CUSTOMER | diane.stuart05@ | View all reports by user |
 6
 3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | Trying to resolve a chip...HIGHLY disgruntled.. |
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PG Glass was contacted last year for a chip on my windscreen. They then advised that I will get a call from Jhb CBD branch for repairs (Ref. 1835628). John arrived a week later - was friendly - but the next day I saw that the chip was not fully repaired and I contacted the call centre only to be told that I (the customer) had to contact the Jhb CBD branch as they could not help with workmanship (even though THEY had allocated the booking to Jhb CBD). Since then I have been trying to get a hold of John, to no avail. I tried the branch yesterday and was given an additional number to call for someone else (Simon) and have not yet been able to make a booking for the repairs with him (although he did ring me back yesterday). Why should I be making endless phone calls to try to resolve this matter when I am the customer and my insurance has been billed - PG Glass should own this and get the matter resolved. They made the allocation of provider and I don't know why it is that I am being inconvenienced when the problem was not sorted first time round... |
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| CUSTOMER'S FEEDBACK | diane.stuart05@ | Time and Date | 06:26:07 | Fri 2 Mar 12 |
| Over the Moon: All sorted! | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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