PG Glass Complaint
 SUPPLIER |
PG Glass |
 INDUSTRY |
Motor |
| BRANCH / AREA | Rustenburg | COUNTRY | South Africa |
| TIME / DATE | 12:44 Fri 23 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | nelisvr | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 23 Dec | ||
| HEADLINE | The poorest service ever and they have an attitude |
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Today 23/12/2011 was the second time that I took a vehicle to PG Glass to have a windscreen replaced under insurance. I had issues with the first visit a year ago, but thought it would go better this time. NOT!!! I took my ford bantam in at 8am as instructed to do. I filled in a small tag which they attached to my keys. I told them where I parked the vehicle, as their gate was still closed. The sales person told me it takes usually 3hours to complete a vehicle. I gave them 4hours and phoned them to find out how long it would still take. They didn't even know they had my vehicle. I drove there to get something out of the vehicle that I forgot inside, just to find my vehicle still parked out in the street. When I asked for the keys, they had to search for it, and the person behind the desk had a real stinking attitude, when I asked her if she knew where my vehicle was parked. I find it disturbing that they do have a proper system in place to book vehicles in and keep track of their work. And to think I have to pay an excess fee for this poor service... |
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| SUPPLIER'S RESPONSE | PG Glass | Time and Date | 08:43:58 | Wed 28 Dec 11 |
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Hello nelisvr, As discussed: We would like to once again apologise sincerely for the service received. I assure you that this matter will not be left unattended to and will definately be investigated. May you have a prosperouse New Year. Kind Regards Monique Maree PG Glass Head Office |
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