PG Glass Complaint

SUPPLIER	PG Glass	INDUSTRY	Motor
BRANCH / AREA	fourways	COUNTRY	South Africa
TIME / DATE	15:50 Thu 10 Nov	PERSON RESPONSIBLE
CUSTOMER	rick123	View all reports by user	1 2
PROBLEM	substandard service	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 10 Nov
HEADLINE	PG Glass Repair job gone wrong!!!
The latest on my R500 000 Mercedes, After the damage that PG Glass caused to my car they offered to have my car repaired. So today I took my car to be repaired by someone that PG glass recommended (a third party based in a garage at the repairers residence), I again trusted PG Glass that my car would be professionally repaired, i was wrong! The car was returned to me with the seat even worse it looks like the seat tear and holes have been filled with a black putty and there is a mixture of a sandpaper like feel and sticky silicon texture to back of the seat and the door panel. Its as if there is a heavy over spray, bearing in mind that this car is not even 3 weeks old and it has a hand stitched leather optional extra which cost me R12 000. I am concerned by PG Glass's approach to this situation and why they have not acted in a professional manor and why the have not referred this matter to their insurer. I am very disappointed to say the least Add a new PG Glass Report Inappropriate report?
SUPPLIER'S RESPONSE	PG Glass	Time and Date	12:01:18 \| Fri 2 Dec 11
Hello rick123, Dear Sir, As per our telephonic / electronic communications, we are currently striving to have this problem sorted in an amicable fashion. We are awaiting further information and assistance from your insurance company in order to proceed. Please be assured that PG Glass will strive to have this issue sorted in a satisfactory manner. Once again, we apologise for this very unfortunate incident and the inconvenience caused. Kind Regards PG Support