PG Glass Complaint
 SUPPLIER |
PG Glass |
 INDUSTRY |
Motor |
| BRANCH / AREA | GLENEAGLES | COUNTRY | South Africa |
| TIME / DATE | 22:17 Tue 17 Jan | PERSON RESPONSIBLE | Eddie fIGUEIRA |
| CUSTOMER | Reinolab | View all reports by user |
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| PROBLEM | Bad client service |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | No client service |
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Arrangements were made to replace my front screen window and the following happened: * Monday appointment - they never showed up,an hour later when I called to find out what is happening I was told they are still waiting for the window ( I was told the Friday before it was received already) - And yet nobody picks up the phone to inform me. * Tuesday appointment - They arrived 1 hour late as I was about to leave for work.And yet nobody will inform me!!! * Wednesday appointment - They just arrived before our scheduled time with out calling and there for unable to fix the windscreen. * Thursday appointment - I must give them 1 point for coming after hours - During the process they broke my mirror inside the car. the gentleman wanted to glue it back. - I called the branch and was told I will get a new mirror. After 5 days of waiting I called and was told they will com e and in-stole the mirror. They glued my old mirror back. I drove to the branch and was told they still waiting for the part. Why tell me its a new mirror when its not. Another 5 days later I got my mirror. Very disappointed in the branch with their service.I DONT recommend them to anybody!!!!! |
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| SUPPLIER'S RESPONSE | PG Glass | Time and Date | 10:50:06 | Fri 20 Jan 12 |
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Hello Reinolab, Thank you for bringing this matter to our attention. I am happy to hear that this matter has been resolved and that you have received your new mirror. Our sincere apologies for this service error. Kind Regards Monique Maree PG Glass Head Office |
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| CUSTOMER'S FEEDBACK | Reinolab | Time and Date | 09:11:07 | Fri 20 Jan 12 |
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Not Impressed:
For start they never call you back to follow up - I had to constintly call them back and then eventually I just went there branch to hear what is happening with my mirror. I phoned the head branch to make a complaint - I was informed that the Branch manager will come and instole the mirror him self. After like 4 working days I went to the branch my self so collect my own mirror and instole the mirror myself. From there side the follow up on a complaint does not seem to excist. |
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