PG Glass Complaint
 SUPPLIER |
PG Glass |
 INDUSTRY |
Motor |
| BRANCH / AREA | ALBERTON | COUNTRY | South Africa |
| TIME / DATE | 13:37 Mon 28 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | Johan.strauss | View all reports by user |
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4
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 28 Nov | ||
| HEADLINE | BAD SERVICE AND POOR MANAGEMENT |
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I DID MY CLAIM THROUGH STANDARDBANK INSURANCE AND RECEIVED A CALL FRIDAY FROM PG GLASS TO GET THE INFORMATION ON VEHIICLE, LATER I RECEIVED A VOICE MESSAGE THAT THE WINDSCREEN WILL BE READY ON MONDAY AT 10,BECAUSE OF WORK I COULD ONLY GET TO THE BY 12:30 AND WHEN I CAME THERE I WAS ASKED ABOUT A APOINTMENT AND IF I AM WAINTING OR LEAVING THE CAR, I TOLD THEM I AM WAITING, THEY TOLD ME AS SOON AS A BAKKIE CLEARED I CAN BRING THE CAR IN AND THAT IS WHERE IT STARTED, ANOTHER CAR DROVE IN AND I WERE ASKED IF THEY CAN DO THE CAR LATER OR TOMMOROW , THIS WAS THEN CLEAR TO ME THAT THEY NEVER HAD A INTENTION REALY TO HELP ME TODAY , REASON BECAUSE OF THE EXCUSES AND ASKING IF THEY COULD COME TO MY HOUSE EVEN IF I AM WORKING IN RANDBURG. I CANNOT UNDERSTAND HOW A BANK LIKE STANDARDBANK CAN USE A COMPANY THAT IS NOT WILLING TO LOOK AFTER THEIR CUSTOMERS. I WILL NEVER USE ANY OF THE PG GLASS SHOPS AGAIN. |
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| SUPPLIER'S RESPONSE | PG Glass | Time and Date | 12:30:05 | Wed 7 Dec 11 |
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Hello Johan.strauss, As discussed telephonicaly. This matter has been refered through to both the Branch manger and Regional manager. I sincerely apologise for the inconvenience caused. As always, PG Glass would like to assist where we can. We do appreciate your feedback. Our sincere apologies Monique Maree PG Glass Head Office |
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Relevant content (Last 5 Bad Attitude Problems)
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