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 Pampers Complaint

SUPPLIER

Pampers

INDUSTRY Consumables
BRANCH / AREA Johannesburg COUNTRY South Africa
TIME / DATE 09:35 Wed 18 Jan PERSON RESPONSIBLE Gladys Modise, Tumi M...
CUSTOMER abucompu View all reports by user
PROBLEM

Late / No Delivery

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INCIDENT Mon 31 Oct
HEADLINE

Pampers a bunch of non deliverables

I bought a pack of pampers in October 2011 and when i wanted to use them they wouldn't stick. I took them back to the store where i purchased them and they wouldn't exchange or refund it. I was then advised to contact pampers which i did and logged my complaint. A lady by the name of Tumi Moloisane assisted and promised that they would send me vouchers to replace the faulty goods within a week. A week later i called again and to her surprise i had not received the vouchers. A month later i decided to follow up as i had heard nothing from Proctor and i was told once again by Tumi that the vouchers were posted and that i should give it another week. It is now Jan2012 and i have still not received anything. I called and once again i was given the run around, this time it was due to a back log. This morning i got a call from Tumi after she promised to call me back with a tracking number Yesterday before COB, telling me that they are still trying to find a way to send me the goods without delay but i must please give them until the end of the week. Spoke to a manager Gladys Modise and she also promised end of the week they can't help me immediately after waiting so long. Refund me!!!

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