Outsurance Compliment
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 09:51 Fri 27 Jan | PERSON RESPONSIBLE | Kelly Van Der Heever |
| CUSTOMER | Koeg | View all reports by user |
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | No wonder they are the best |
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After my "great "experience with my current insurance company , I decided to give Outsurance a call , the call was answered promptly by a very young VIBRANT lady , I will be completely honest with you ...I hate call centres but for some reason Outsurance is doing something right . Not only was everything explained to me in detail, but all my stupid questions got answered without a funny sigh at the end of the phone like you get with most call centres!!! To make it even better , there was no pushing for the sale or any funny sales technique to get the business , only ethical and uptone behavior which is an absolute BREATH OF FRESH AIR ( I want to say BULL$hit) but thought it might not be appropiate !!! Thank you Kelly , Outsurance mede the right decision by appointing you !!! |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 10:52:35 | Fri 27 Jan 12 |
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Hello Koeg, Accolades to Kelly for providing you with the calibre of service we take so much pride in! We welcome you to the OUTsurance fold and know your future experiences with us will be no different. Thank you for your very positive comments. Regards Dinky |
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