Outsurance Compliment
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Customer service | COUNTRY | South Africa |
| TIME / DATE | 09:16 Wed 8 Feb | PERSON RESPONSIBLE | Bernard Cloete |
| CUSTOMER | safari07 | View all reports by user |
7
 2
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Great customer service |
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| I sent an email to Bernie Cloete (I had his email from a previous query), I wanted to change my DO date. I didnt have time to call the call centre so I emailed him and just asked him what do I need to do to change. He emailed me back very fast and told me what to do, gave me the call centre number and even asked if he could call me. I said thank you I will call back. But the day got hectic at work, he sent me another email asking if I managed to change my DO date, can he call me. I told him that it has slipped my mind, but I have a meeting he can call me after 14h15 and 14h21 got a call from Outsurance and it was Bernie, and the process took only 2mins and I was done and he explained everything. THIS IS WHAT I CALL GOING AN EXTRA MILE TO PUT A CUSTOMER FIRST!!!!! | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 11:52:04 | Wed 8 Feb 12 |
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Hello safari07, It is so wonderful to receive this brilliant feedback on Bernie. And the cherry on the top is the AWESOME service that he provided to you. Thank you very much and we will certainly ensure Bernie gets the recognition he deserves. Regards Natasha |
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| CUSTOMER'S FEEDBACK | safari07 | Time and Date | 08:29:01 | Fri 11 May 12 |
| Over the Moon: Keep up the good work | |||
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