Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 14:06 Tue 7 Feb | PERSON RESPONSIBLE | Jana Van Staden |
| CUSTOMER | sandiso1609 | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Underpaid |
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| My phone was insured at R4 200 minus excess of R520, but when I took a contract with a pay in of R3 500 and a 24 month R109 payment they refunded me only out of the R3 500 I paid in from which they took a further R520. This means they took double on excess. | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 16:24:16 | Wed 8 Feb 12 |
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Hello sandiso1609, We fully understand your concern and thank you for bringing the matter to our attention. Our claims manager, Gerrit attended to the matter and discussed the settlement amount with you in detail. Anje will proceed with a further payment of the deficit amount. We are so sorry about the frustration you have experienced. Regards Dinky |
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| CUSTOMER'S FEEDBACK | sandiso1609 | Time and Date | 09:30:45 | Fri 10 Feb 12 |
| Over the Moon: They phoned me the very same day I posted the complaint and requested additional documents. By the end of the following day they confirmed they would be making the outstanding payment within 48 hours. That was AWESOME. | |||
Relevant content (Last 5 Breach of Contract Problems)
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