Outsurance Complaint
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Sandton | COUNTRY | South Africa |
| TIME / DATE | 16:32 Tue 7 Feb | PERSON RESPONSIBLE | Assessor - SIAS |
| CUSTOMER | stuartr001 | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 7 Dec | ||
| HEADLINE | Repudiated |
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| My veranda ceiling collapsed. I called Outsurance. When the assessor arrived, I asked him for a business card, of which he had none. After inspection he informed me that he is going to repudiate the claim for the following reasons: There was no Peril, in other words, he could not find the cause of the damage (as there were no cracked tiles, no moved tiles) and his final reason was poor workmanship. This is definitely not poor workmanship as I have been living in this house for 8 year and people before me even longer, so it's actually good workmanship considering today's quality of workmanship. He didn't even look at the ceiling boards that are piled neatly in my garage. My conclusion is that Outsurance do not want to help you, only see where they can decline the claim. I have also heard that the assessors get commission for claims not being paid out - whether this is true, I don't know, but it certainly feels like it. | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 11:40:39 | Fri 10 Feb 12 |
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Hello stuartr001, The outcome of the claim is totally understandable and we sincerely apologise for the ongoing frustration. Our Claims Manager, Funeka is attending to the matter and is waiting for final feedback from our assessing manager and will revert back to you as soon as possible. Regards Dinky |
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| CUSTOMER'S FEEDBACK | stuartr001 | Time and Date | 16:02:09 | Tue 28 Feb 12 |
| Utterly Disgusted: Thank you Dinky for responding. I have just spoken with a Zinilia. An assessor came to do another inspection on 23 Feb 2012. He took photos of the ceiling, but Zinilia could not see anything in the photos as the ceiling boards are White. I still have the ceiling boards and I can show you that there is signs of water damage. I am still very unhappy that the claim is still repudiated. I don't believe you have your clients best interest at heart. | |||
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