Outsurance Complaint
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Call centre | COUNTRY | South Africa |
| TIME / DATE | 07:24 Wed 8 Feb | PERSON RESPONSIBLE | Call Centre |
| CUSTOMER | ShihaamS | View all reports by user |
 1
5
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Refund please |
||
|
I called Outcurance to cancel my existing insurance as i was moving to another insurance company. Consultant confirmed the cancellation had been effected and all was in order andi have since been debited again. Please refund the money incorrectly debited and cancel the cover as previously requested. Please only call me between 12 and 1pm or after 4pm |
|||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 15:25:29 | Wed 8 Feb 12 |
|
Hello ShihaamS, We apologise for the frustration and unforeseen debit. Our Client Care manager, Anke contacted you and discussed the matter. You were kind enough to agree to send her the alternative quote which will enable her to do a comparative quote. Anke will conclude the matter for you as soon as she has contacted you after receipt of same. Regards Dinky |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
