Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 12:04 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | rdp12 | View all reports by user |
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| PROBLEM | Competitions |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | R200 Promotion |
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Against my better judgement I was advised to take the R200 challenge as it would take only 15mins. Not surprisingly Outsurance were about R2000 pm more expensive. After the conversation I was sent an email link which again, not surprising, required an OTC password which they claim I was sent. I received no such OTC. I requested it be resent and 24 hours later still nothing. I suspect this process of claiming the R200 is so involved and time consuming that the 30 offer period elapses before completion. Judging by similar complaints I'm not the only one who wasted 15 mins |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 09:22:36 | Fri 10 Feb 12 |
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Hello rdp12, We are sorry about the difficulties you experienced and our poor response to your requests. Our Sales manager, Katlego as well as Cameron tried to contact you to finalise the matter for you. Cameron forwarded his contact detail to you and will attempt to reach you telephonically again. Please be assured that we want to assist you and we will not refrain from our obligation whatsoever. Regards Dinky |
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| CUSTOMER'S FEEDBACK | rdp12 | Time and Date | 11:01:14 | Tue 14 Feb 12 |
| Quite Impressed: Sorted thanks | |||
Relevant content (Last 5 Competitions Problems)
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