Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 10:33 Thu 9 Feb | PERSON RESPONSIBLE | False advertising |
| CUSTOMER | bennie12 | View all reports by user |
 12
 10
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Outsureance - Empty Promises |
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Good day I have listened to Outsurance making such a big fuss on the radio and every change they get to advertise they gaurantee they can beat any insurance quote on a house or car insurance. Then they go a step further and also offer you a cash amount of R300.00 I think it is now if they can not do it. Don't fool yourself - hidden in there advertising is the fact that you must physically tell them you are phoning in to get a cheaper quote as you heard the add on the radio. If you do not say this or even mention it and there quote comes out to be more, it is the end of the deal. I did not realise this until I realised they did quote me more and I would like to take them up on there promise - wait for this I did not inform them I am phoning for the promotion and therefor I do now not qualify for the cash bonus. It is just a way to get dumb people or I should say gullable people like myself to phone in and then not to get something promised. Outsurance - or should I say out do us! |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 13:34:16 | Thu 9 Feb 12 |
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Hello bennie12, We sincerely apologise for the fact you were not assisted immediately. It was most disappointing to note that you queried this with us before as well! Our Sales manager, Melissa contacted you and explained the reason for the non-payment at the time. Melissa has since confirmed that we will immediately do a manual payment for you. Regards Dinky |
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| CUSTOMER'S FEEDBACK | bennie12 | Time and Date | 10:30:04 | Tue 14 Feb 12 |
| Over the Moon: Excellent service received over the moon - thank you for the cash back deal as promised. | |||
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