Outsurance Complaint

SUPPLIER	Outsurance	INDUSTRY	Insurance
BRANCH / AREA	head office	COUNTRY	South Africa
TIME / DATE	14:20 Wed 8 Feb	PERSON RESPONSIBLE	Quotes department
CUSTOMER	mandydp	View all reports by user	1 6
PROBLEM	Cant beat the quote	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Outsurance R200 ****
Outsurance have a add that if they can't beat the quote they will pay you R200. I got a quote from them on 1 Feb with a follow up on 2 and 3 Feb. When I told the lady who phoned me back what my current insurance quoted me for the annual premium, she said sorry we can not beat that. That was the end of the call! False advertising! Add a new Outsurance Report Inappropriate report?
SUPPLIER'S RESPONSE	Outsurance	Time and Date	16:07:58 \| Wed 8 Feb 12
Hello mandydp, We sadly did not explain the payment process with you while providing you with the quote and are truly sorry about the misunderstanding. Melissa, our Sales Manager has also since contacted you and discussed the detail. You have made a decision to rather donate the entire R300 to charity which is a most honorable gesture! Melissa furthermore explained the detail of these proceedings are updated on our website. She invited you to contact her should you have any further enquiries. Regards Dinky