Outsurance Complaint
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Customer feedback | COUNTRY | South Africa |
| TIME / DATE | 11:55 Wed 8 Feb | PERSON RESPONSIBLE | Claims Milton |
| CUSTOMER | ASKI | View all reports by user |
 0
4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Outsurance out of pocket |
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| Outsurance are in the business of INsurance. Why does the customer have to be penalised for damage to a vehicle which was beyond his/ her control? window chipped will be repaired, BUT customer's out-bonus is affected. Forget the Outbonus, just bring down my monthly premiums ********. | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 12:45:27 | Wed 8 Feb 12 |
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Hello ASKI, We understand your frustration of losing your OUTbonus after a claim you had to submit for an incident you had no control over. The OUTbonus will however always be affected once we settle a claim in our client's favor. I requested our Client Care manager, Esther to review your policy and contact you regarding your premium. Regards Dinky |
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