Outsurance Complaint
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 13:52 Wed 8 Feb | PERSON RESPONSIBLE | Simon Mkwanazi |
| CUSTOMER | Duity05 | View all reports by user |
 5
4
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Intimidating call from the Legal Department |
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Simon phoned my boyfriend - rampantly tried to intimadate him into saying that he was in the wrong in the accident, and not the other party. When I phoned Simon back - he claimed that he was a professional & that he did not become rude over the phone with my bf. As such, 1) Why was I not called directly, being the holder of the policy? 2) The claim is not going through the other party's policy anymore - why is the legal department making contact with us? 3) I have always had good service from Outsurance and I am shocked to have had dealings with someone so rude and abrupt. I would like confirmation from Mangement that I am being paid out from my policy to the retail value of the written-off car, as well as confirmation that I can keep the rental car until such time as I have found a replacement car, within the 30 days that I have the service available to me. I regret to say that for my next car, I will have to seriously consider which insurance company I choose to go with as this has been a very disappointing interaction with the Legal Department. |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 14:35:18 | Fri 10 Feb 12 |
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Hello Duity05, The conduct you describe is most certainly not on. Please accept our sincere apologies for the manner in which our advisor conducted himself. I assure you we don't condone any unprofessional behavior. Our Liability Claims manager, Steyn has been trying to contact you and now left a message for you to discuss the service issue and provide you with an update on the 3rd party claim. Regards Dinky |
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