Outsurance Complaint

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SUPPLIER	Outsurance	INDUSTRY	Insurance
BRANCH / AREA	Kempton Park	COUNTRY	South Africa
TIME / DATE	11:19 Thu 2 Feb	PERSON RESPONSIBLE
CUSTOMER	retseh	View all reports by user	0 1
PROBLEM	WHOLE COMPANY	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 2 Feb
HEADLINE	HORRIBLE SERVICE
I am horrified by the service received from OUTSURANCE and their suppliers. In December we had an accident with my vehicle, it was reported and we let OUTSURANCE know that a claim was to follow. The car was taken to the panelbeater on 09 January, today is 02 February - still no car. I have been promised that we SHOULD have it back tomorrow ... will see whether that will happen as the promises are just piling up. Not only is OUTSURANCE more expensive than any of the other quotes i received from competitors, the service is also horrible. No response on queries, their suppliers are even worse! Why do i pay insurance??? I'm paying an excess on something that wasn't my fault and i was told i might get it back ... i might as well write that money off! they don't respond to calls they don't know what they are doing/ After screaming and shouting i received a loan vehicle last week to hear that it's been cancelled as of tomorrow 10h30 regardless of whether i have my car back or not! And upon asking on feedback ... it's yet to come ... oh did i mention that i received an sms yesterday to say it should be ready by Friday ... no personal call NOTHING! DONT CALL ME!! Add a new Outsurance Report Inappropriate report?
SUPPLIER'S RESPONSE	Outsurance	Time and Date	15:31:35 \| Thu 2 Feb 12
Hello retseh , You have so much reason to express your dismay and disappointment at the very poor service you have received up to now! Our Claims Manager, Sya provided you with an update on the repair work after being in touch with our service providers. He apologised for the very taxing repair process and confirmed that we will extend the rental vehicle for you until Tuesday when your vehicle will be ready for collection. We are truly sorry about the frustration you have experienced up to now. Regards Dinky