Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 15:28 Tue 7 Feb | PERSON RESPONSIBLE | Oumatjie |
| CUSTOMER | carlyno | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Address change imcomplete, premium up not down!!!! |
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| i phoned in on the 10th of January (i think) to update my address as i moved house. i do not recall who i spoke to, but she seemed to understand that i had moved and needed to update my address. i explained to her that my premium should go down as i moved from Parklands (high risk area) and parked my car outside on the street and moved to Melkbosstrand (lower risk area), into a security complex with 24 hour security and my car will be parked in a locked garage. she quoted me a premium of R398, which means it was lower. i was happy. end of the month my premium goes off and it is higher than before, only R9, but higher. i phone in to find out that she didn't update my home address, just my parking address, so in other words according to what she understood i live in Parklands, but park my car 10km's away every night in Melkbosstrand. i phoned in on 3 Feb and was told that they will get back to me, i'm still waiting for somebody to call me back and backdate my lower premium to get a pro-rata refund. think ive been with Outsurance for on/off about 5 years. | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 14:11:38 | Wed 8 Feb 12 |
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Hello carlyno, The oversight while amending your address details naturally caused you great concern. We sincerely apologise for the error which fundamentally gave rise to the premium increase! Our Client Care manager. Lerato will contact you as soon as we have corrected the detail on your facility. Regards Dinky |
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| CUSTOMER'S FEEDBACK | carlyno | Time and Date | 08:20:08 | Fri 10 Feb 12 |
| Quite Impressed: Outsurance phoned me and backdated my address change and gave me a better discount which I appreciate as compensation. I am just waiting on a call with regards to my pro-rata refund for the almost 2 months I paid the full/higher premium. thank you. | |||
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