Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | JOHANNESBURG | COUNTRY | South Africa |
| TIME / DATE | 11:15 Mon 19 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | helenmc | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 9 Feb | ||
| HEADLINE | STILL WAITING FOR FEEDBACK |
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I have a crack in my house, which I can see is getting bigger daily. Outsurance was quick to send an assessor, and builder assessor, and I was advised that it will have to go infront of the committee which will take about a month. I was also told that I will be advised in writing as it is a big problem. I am still waiting and all this happened in February 2011. |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 08:18:50 | Wed 21 Dec 11 |
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Hello helenmc, We are truly sorry for the overall manner in which we assisted you throughout your claims process and assure feedback will be provided to you. Your concerns were referred to a Claims Manager who will be in contact with you in due time. We trust an amicable solution will be presented. Kind regards Johnny |
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| CUSTOMER'S FEEDBACK | helenmc | Time and Date | 07:38:34 | Thu 22 Dec 11 |
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Indifferent:
well they did phone me and have apologized for all the inconvenience, and we are currently working on a solution. Once all that is sorted, I shall give proper feedback. |
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