Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 11:35 Tue 10 Jan | PERSON RESPONSIBLE | Keetah Eaglestone |
| CUSTOMER | WCBotes | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | Problem with inspection certificate |
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| Since Aug/Sept 2011 I have been sending my tracker installation certificate (and others as well) to Outsurance in order for them to add it to my profile. I have several e-mails as proof and also confirmation by call agents (the last being Keetah Eaglestone) that it was indeed fixed. today I again received a sms from Outsurance about the inspection certificate. I just want someone from Outsurance to fix this for me as I am at the point of moving to another insurer that can deliver service. | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 13:51:30 | Tue 10 Jan 12 |
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Hello WCBotes, We are terribly sorry for the frustration caused in this regard and assure you the level of service rendered to you in not warranted. As per our discussion, your concerns were referred to a Client Care Manager, who contacted to and apologized for the service delivery. Lebohang Kotelo, contacted you and rectified the concerns. Lebohang confirms there will be no more reminders and the matter resolved. Once again, we apologize for the frustration. Regards Johnny |
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| CUSTOMER'S FEEDBACK | WCBotes | Time and Date | 17:52:26 | Thu 12 Jan 12 |
| Quite Impressed: The response I got from Outsurance was fast and professional. It seems as if my problem is now solved. thank you very much to Johnny and Lebohang for the assistance. Willem | |||
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