Outsurance Conversion

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SUPPLIER	Outsurance	INDUSTRY	Insurance
BRANCH / AREA	head office	COUNTRY	South Africa
TIME / DATE	08:02 Wed 21 Dec	PERSON RESPONSIBLE
CUSTOMER	cat	View all reports by user	4 20
PROBLEM	significant premium in...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 21 Dec
HEADLINE	Premiums raised significantly after poor service
We are shocked at R500 increase on premium of our policy, in particular after disgusting manner in which claims against this policy were handled by your service providers & resulting cost to us in terms of both time & cost - both claims took in excess of 5 months to resolve, both vehicles returning REPEATEDLY to your service providers. You are fully aware of the astounding incompetence which affected us in a most adverse manner (& that there were matters of concern on the BMW - extra 90km mileage, when repairer 1km from our home & door lock pins do not level at same height & flat tyre notification (evidently puncture incurred by the panelbeater when they evidently took this vehicle for a joyride - but we were not prepared to be messed around any further) We were aware that premiums would increase, but in consideration of facts on this entire ridiculous debacle are now very disappointed in outsurance's lack of concern for the inconvenience & costs we experienced from being without both vehicles for that ridiculous time. In addition, I still don't have the warranty on the KIA repairs & advisor's statement that this is the responsibility of KIA to provide is unacceptable. Add a new Outsurance Report Inappropriate report?
SUPPLIER'S RESPONSE	Outsurance	Time and Date	08:04:13 \| Thu 22 Dec 11
Hello cat, Thank you for bringing your concerns to our attention and assure you that we will investigate the re-rate as well as provide you with feedback. After our discussion, your matter was referred to Shannon Dover, a Retentions Manager who contacted you and addressed your concerns. Shannon referred your matter to our actuarial department who will review your facility and feedback will be provided to you in due time. We trust an amicable solution will be presented to you. Kind regards Johnny
CUSTOMER'S FEEDBACK	cat	Time and Date	14:37:37 \| Fri 23 Dec 11
Over the Moon: Thank you Outsurance. Special thanks to John and Shannon for their speedy responses. As always we are delighted with Outsurance's customer service and feel that you take care of each and every customer, no matter how small.