Outsurance Conversion

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SUPPLIER	Outsurance	INDUSTRY	Insurance
BRANCH / AREA	National	COUNTRY	South Africa
TIME / DATE	14:08 Fri 20 Jan	PERSON RESPONSIBLE
CUSTOMER	jvzweel	View all reports by user	2 2
PROBLEM	Overpaying and overquoted	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 20 Jan
HEADLINE	Overpaying and over quoted
I am a steadfast supporter of Outsurance since I joined. I have had a geyser claim and a window claim all done without any hassle or irritation. As a matter of fact, after my geyser installation they even sent my wife a gift, which is going the extra mile. I am intent on purchasing a vehicle and made an enquiry as to the price of insurance for the new vehicle today. Outsurance quoted me for the new vehicle ONLY (no home contents or building insurance) to be comprehensively insured R 1179.77 for replacement value of R159k. I did a comparison quote with another insurance company and they offered me comprehensive on vehicle, home contents (@R150k) and building (@R1.15m) with zero excess on vehicular claims for a total of R 1387.49. Outsurance cover for building is R 1.1m and contents cover is for R 115k. When I told the person at Outsurance giving me the quote that I intend on seeking comparisons and queried the high premium on the vehicle, I was fed a bunch of flawed appraisal jargon. My current vehicle replacement with Outsurance is unbeknownst to me, but should be around R35k (old car). Let's see Outsurance do the math on this one and let's see if their customer retention is alive? Add a new Outsurance Report Inappropriate report?
SUPPLIER'S RESPONSE	Outsurance	Time and Date	14:45:48 \| Mon 23 Jan 12
Hello jvzweel, Thank you for bringing this matter to our attention and assure you of additional recourse. As per our discussion, your concerns were referred to a Client Care Manager who contacted you and explained the rationale behind our pricing. Michelle De Winnaar, reviewed your facility and as discussed, please liaise with her once your final decision has been made. We appreciate the opportunity to look into your concerns as trust the matter finalized. Regards Johnny
CUSTOMER'S FEEDBACK	jvzweel	Time and Date	12:35:28 \| Wed 25 Jan 12
Indifferent: Outsurance representatives contacted me and my current premium was slightly adjusted. I will ask them again once I have purchased my new vehicle to see how they compare with relation to benefits and costing. Will write a new report when that time comes...