Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | PTA | COUNTRY | South Africa |
| TIME / DATE | 20:03 Wed 11 Jan | PERSON RESPONSIBLE | Alfy |
| CUSTOMER | HELP ME PETER | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Outsurance, claim number 74562753 |
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lHello Peter, I wonder if you could assist me. My son was in an accident on 2011-08-23. My son had right of way and the other party turned in front of him. There is a witness that confirmed that the other party stopped increased speed and turned right in front of on-coming traffic, there is no robot or stop signs for oncoming traffic. I did not open a negligent/reckless case against the party as she had private problems of her own regarding her ill daughter. We do not have any insurance but she was insured at Outsurance, claim number 74562753. All the relevant documentation was handed in. No feedback was received and I had to inquire (2) on Facebook before I received any further information. Clinton an employee of Outsurance who came to evaluate the claim and take the relevant photos ensured me after the second time that I would definitely have transport for my son as it was not my sons fault and he did not cause the accident. After numerous enquiries Alfy responded and indicated that the claim was unsuccessful even though the witness confirmed that the other party turned in front of on-coming traffic. Numerous times I enquired from Alfy to forward me the relevant docu |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 15:22:45 | Thu 12 Jan 12 |
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Hello HELP ME PETER , We apologize for the inconvenience caused during this process and assure you, your concerns were referred for immediate assistance. We agree, the level of service rendered to you was not warranted and aplogize for this. After our discussion, your concerns were referred to a Legal Claims Manager who was in contact with you. The Manager confirms full settlement will take place and the necessary intervention applied. We trust the matter resolved. Regards Johnny |
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| CUSTOMER'S FEEDBACK | HELP ME PETER | Time and Date | 08:51:52 | Sat 14 Jan 12 |
| Over the Moon: Hello Petre, Johnny from Outsuranc, came back and aplogize for service. The full settlement will take place. thanks for the help it is appreceated. | |||
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