Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 09:13 Mon 16 Jan | PERSON RESPONSIBLE | Herbert(Liabilities) |
| CUSTOMER | Luthepet | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | No feedback |
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I have lodged a claim on the 01 November 2011 with Zweli and was later told the claim was handed over to Herbert. I have called 28 November 2011, 05 December 2011, 08 December 2011, 13 December 2011, 22 December2011, 03 Janaury 2012, 06 January 2012 and today 16 january 2012 I can never get hold of Herbert and on the occations that he has been able to return my calls he has never given feedback on the status of this claim. Can someone from outsurance please give me feedback on what's happenning to this claim. |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 14:27:05 | Mon 16 Jan 12 |
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Hello Luthepet, We are truly sorry for the frustration caused throughout the process and assure you, your concerns are our priority. The concerns you raised are concerning and will certainly escalate them to a Legal Claims Manager. Please allow us the opportunity to assist and provide you with additional recourse. We trust an amicable solution will be presented in due time. Kind regards Johnny |
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| CUSTOMER'S FEEDBACK | Luthepet | Time and Date | 07:48:32 | Fri 20 Jan 12 |
| Over the Moon: Thank you very much outsurance for resolving my query so promptly, you guys deserve 5 stars. | |||
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