Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 10:44 Fri 6 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | tracy0407 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | Lack of Communication |
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I am insured with Outsurance and I had an accident last week Thursday. My car was towed to their warehouse while I sorted out paperwork and meeting the assessor. I called in last week to find out where my car was and where it would be sent to, I was told it was at the Outsurance warehouse in Midrand,Halfway House. The assessor then came out to see me on Wednesday and sent me details of a panel beater it was going to, I tried getting hold of this panel beater and the number that I was given was constantly engaged. I have not received any further communication about my car since and decided to call Outsurance today. I spoke to a consultant who had no communication with the assessor if the claim was confirmed from Wednesday and informed me that my car was going to a panel beater in area code 013 where as I live in Johannesburg, I complained about this because why is Outsurance sending my car away from Johannesburg to be fixed when I stay in Johannesburg! If I did not call today, my car would of been sent there and who knows when I would of gotten it back! VERY VERY UNHAPPY ABOUT THE SERVICE from Outsurance. Very Disappointing. |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 13:43:34 | Fri 6 Jan 12 |
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Hello tracy0407, We are truly sorry for the entire claims experience and assure you the concerns noted will be addressed. As per our discussion earlier, your concerns were referred to a Claims Manager who was in contact with you. Cardo Martin guaranteed the matter will be referred to our service provider and as agreed upon, additional feedback will be provided to throughout the process. Thank you for allowing us the opportunity to rectify the situation and trust an amicable solution will be presented. Kind regards Johnny |
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| CUSTOMER'S FEEDBACK | tracy0407 | Time and Date | 17:59:58 | Tue 10 Jan 12 |
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Quite Impressed:
Outsurance quickly responded to the complaint and I am happy that my car was not sent to Mpumalanga to be repaired as I originally requested. Thank you |
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