Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 21:09 Tue 29 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | hannesvdg | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Wed 23 Nov | ||
| HEADLINE | Expensive |
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| I went to their website and requested a quotation after I saw an advert on tv that said that they will pay you R200 if they are more expensive as your current installment. They phoned me back in 3 days and after a 30min conversation they quoted me R1200 on my 2005 Ford Fiesta. My other quotatin from a other company was R742. The guy said that he is going to speak to his supervisor and phone me back in 30min. Its been days now and they never phoned me back. | |||
| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 10:47:42 | Wed 30 Nov 11 |
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Hello hannesvdg, We are truly sorry about the poor follow up and as discussed, this type of sub-standard service created such a poor impression with you. Thanks so much for bringing the matter to our attention and allowing us the opportunity to attend to the matter. Our sales manager, Michael also contacted you and explained the process to follow in order for us to do the payment for you. Regards Dinky |
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| CUSTOMER'S FEEDBACK | hannesvdg | Time and Date | 15:39:19 | Fri 2 Dec 11 |
| Quite Impressed: They phoned me back and explained. | |||
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(( • )) Supplier's response | ||
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